You know who hates it when employees come to your casino’s scheduling office to request changes to their schedules? Your employees!
Think of a craps dealer who wakes up one morning to find her kid has the flu and has to miss school. She has to call your office, hope someone is there who has time to talk on the phone, and then work with you to navigate all the potholes of jockeying the schedule around at the last minute.
If she can’t get a hold of you or the situation is more complicated, now she has to make a special trip to the casino just to work all this out. And she might be contagious.
Other employees who are working but want to change their schedules later in the week come in your office all the time. If no one is there, they leave notes you have to decipher. If someone is there but is too busy, you write a note to yourself, and the employee has to hope you remember to deal with it in time.
Your employees hate this system!
It’s slow. It’s confusing. It’s inconsistent. It’s anxious. It feels, not to be too corny, like a crap shoot. Maybe I’ll get my schedule changed; maybe I won’t.