Tony was a superb software programmer, and could have gone into any field. But he was drawn to the unique scheduling challenges faced by casinos – and in particular the table games department.
With hundreds or thousands of employees at a single location, multiple departments, non-stop hours, and a great variety of skillsets and specialties to sort through, creating a schedule for casinos poses a unique set of challenges far beyond most other industries.
At your table games, you need more dealers some days than others. Other days, your needs will spike at certain hours only, sometimes late at night. Then there are busy weeks and light weeks. The types of shifts you need to fill in order to serve your customers and generate profits are forever changing.
Casinos also rely on highly skilled specialists at certain positions. For your high-roller tables, you need highly skilled dealers. And again – you need these people at irregular and inconsistent hours.
And, you have security considerations – you probably trust certain employees more than others. That factors into how you schedule them, when you reveal the schedule, and how much information you want them to know in advance.
On top of all this, you have all the challenges that face any scheduling manager of a large enterprise:
- Early out requests
- Family and medical leave
- Requests to switch shifts
- Employees not showing up
- Employees repeatedly asking for the same days off
- Spreadsheets, handwritten requests, notes scribbled on post-its from phone calls
- Turnover and hiring issues
- Overtime expenses
It’s a lot! As you probably know, it’s not unusual to get dozens of EO requests – every day. So you can see why Tony was drawn to this. It’s a specific problem, very complex, but that ultimately boils down to numbers, ease of use, and saving the most possible time for the casino managers.
He believed he could create a software program that provided casino scheduling managers with all the tools they need to solve all these problems in far less time than they were spending before.
Want to see Tony’s software?